Frequently Asked Questions
Looking for an answer before you place your order? Check out the frequently asked questions
Do I need to set up an account to place an order?
Creating an account on Riffeens.com is not mandatory. You can use a guest account to checkout without registering. However, a Riffeens.com account gives you access to the following benefits:
Manage your account details, track your order status and review past purchases
Save your shipping details for future purchases and a faster shopping experience
Be informed about our latest stock, special online promotions and discounts!
Go on, what are you waiting for? Make that account!
How do I place an order?
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.
What kind of payment methods do you accept?
Currently, the following payment methods are accepted:
Cash on Delivery:This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.
Prepaid options:Our secure payment services allow for VISA, MasterCard. All your details and your data will be securely transmitted from end-to-end via SSL encryption.
How long will it take for my order to be delivered?
All orders will be delivered by our courier service providers within 3-5 working days in Pakistan. If your order has not been delivered in the specified time, please contact our Customer Care.
What if an incorrect/damaged item is delivered to me?
Full care is taken to ensure that each order reaches the correct recipient. However, in case such a mishap does occur, you can get in touch with our Customer Care and we will rectify the issue.
What if an incomplete order is delivered to me?
Full care is taken to ensure that only complete orders are shipped out. However, in case there are missing item(s) in the order, please get in touch with our Customer Care immediately and we will look into the matter.
How do I know if an item is in stock?
Our stock is constantly updated. If, for an item, your desired color is not available in the drop-down menu of a product, it means this color is out of stock. For queries and special requests concerning sizing and/or availability, please call or email our Customer Care.
What are cookies and how do they affect me?
How often is your website updated with new products?
our team is working 24/7 to import products from UK and USA brands so that all new variety is available on our website for our valuable clients.